MGMT 303 FINAL EXAM

MGMT 303 FINAL EXAM 

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Question 1.1.(TCO 1) At the _____ managerial level, technical skills are particularly important. (Points : 7)
top management
operational employee
middle management
first-line supervisor
board of directors

Question 2.2.(TCO 2) Which of the following is an example of a merger? (Points : 7)
Brown Electronics and Kelvin Data Systems form a new company, and Brown and Kelvin cease to exist.
Brown Electronics buys Kelvin Data Systems and continues to operate as Brown Electronics.
Brown Electronics buys Kelvin Data Systems, and Kelvin operates as a subsidiary of Brown.
Brown completes a hostile takeover of Kelvin.
None of the above

Question 3.3.(TCO 3) The Sarbanes-Oxley Act requires _____ to vouch for the truthfulness and fairness of the firm’s financial disclosures. (Points : 7)
all employees
managers
senior managers
board members
senior managers and board

Question 4.4.(TCO 4) McDonald’s operates restaurants around the world in airports. The agreement between McDonald’s and the airports is a(n) (Points : 7)
global sourcing agreement.
strategic alliance.
global business.
exporting agreement.
direct investment.

Question 5.5.(TCO 5) _____ planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise. (Points : 7)
Strategic
Standard
Contingency
Integrative
Goal optimization

Question 6.6.(TCO 6) The overall purpose of a business plan is to (Points : 7)
identify all actions required up to the point when the firm opens its doors.
outline activities for the business in its first year of operation.
provide prospective lenders with a blueprint for action.
determine potential demand for the firm’s product or service.
determine the most appropriate form of ownership.

Question 7.7.(TCO 7) A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of _____ departmentalization. (Points : 7)
functional
location
product
customer
sequential

Question 8.8.(TCO 8) According to Herzberg, when _____ factors are adequate, employees won’t be satisfied, but they won’t be dissatisfied either. (Points : 7)
intrinsic
hygiene
motivating
neutral

Question 9.9.(TCO 9) Which of the following statements does NOT describe an advantage of verbal communication? (Points : 7)
It is easy to use.
It is accurate.
It facilitates feedback.
It is comfortable for managers.
It can be done with little preparation.

Question 10.10.(TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)
physical resources.
cybernetics.
financial resources.
organizational complexity.
human resources.

Question 1.1.(TCO 2) How is environment scanning helpful to a manager and the organization? (Points : 10)
Question 2.2.(TCO 3) You are the CEO of a factory that manufactures furniture. Explain briefly why your company needs to be socially responsible. Briefly comment on any two areas of social responsibility. (Points : 10)
Question 3.3.(TCO 7) Briefly describe the matrix structure of organization design. What are the advantages and disadvantages of this design? (Points : 10)
Question 4.4.(TCO 8) Briefly explain one performance appraisal method. Explain an error that can occur in the performance appraisal process and one way to effectively deal with such an error. (Points : 10)
Question 5.5.(TCO 9) Briefly explain two ways in which communication effectiveness can be improved. (Points : 10)
Question 6.6.(TCO 10) What are the different levels of control? What are the relationships between the different levels? (Points : 10)

Question 7.7.(TCO 1) Briefly describe any five of the 10 managerial roles described by Henry Mintzberg. Give an example of each. (Points : 10)

Question 1.1.(TCO 2) Organizations have both an internal and an external environment. Describe the general environment and give at least one specific example of each dimension, other than the examples given in the text and in the lectures. (Points : 20)
Question 2.2.(TCO 8) You are a manager of a Consulting firm with 25 employees under your supervision. Employee Motivation appears to be slipping, as well as employee performance. Employees seem to have a negative attitude about their work, which has led to some turnover of employees and an increase in absenteeism. You have been asked to provide upper management with recommendations of how to improve motivation of the employees. Please create a motivation plan and list the main motivational theories you are applying in this plan. You should come up with a minimum of three ideas on how to improve motivation. (Points : 20)
3.(TCO 9) You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about 3 hours to get someone out to unlock it and get the production line rolling again. The two shift supervisors are at each other’s throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it? (Points : 20)

Question 4.4.(TCO 10) Our text defines the four functions of a management as planning, organizing, leading and controlling. Briefly put, the plan states the desired outcome or goal and the process for achieving it. Control is the regulation of organizational activities and processes in such a way as to facilitate goal attainment. Assume that you are a manager of a business. State the type of business you are managing (it can be any business you choose). Give two examples of controls that you would implement in the business and how they could facilitate goal attainment.